Education
PDC 707
The Art of Safety: Mastering Communication Techniques
intermediate | 2.67 CM Points/ 16 Contact Hours/ 2.0 CEU/COC Points | Saturday & Sunday | 8:00 a.m. - 5:00 p.m. | Limit: 45
Topics:
Management, Safety
Description:
Get to the heart of “how” professionals and leaders in organizations “get the safety performance and programs they deserve.” Discover how to shape the reality by which people experience the organization, through our communications both verbal and non-verbal and how the safety models we use often pre-suppose messages that unintentionally mitigate against our own success.
Get applications and tools for use in safety meetings, investigations and risk assessment are including:
- the six essential “What’s the Issue ?” questions
- why “negation” does not work in safety messages
- how to avoid the deadly “presuppositions” of safety
- how to read others and motivate effortlessly; and to deliver negatively perceived messages while maintaining relationships
Through experiential exercises you’ll master easy-to-use techniques to transform the way you present safety messages.
Value Added:
Includes a copy of the text The Art of Safety, self–assessment instruments, and forms for risk assessment, incident analysis and meeting evaluation.
Outcomes:
Upon completion, the participant will be able to:
- Recognize and avoid damaging “presuppositions” and the “transparency ” trap.
- Use metaphors and spatial inchoring to increase their ability to influence.
- Choose appropriate tonality for any situation.
- Deliver “bad” news while maintaining relationships and resourceful leaining states.
- Maximize the impact of visual presentations.
- Read individual temperament through observation of non-verbals.
- Use effective visual tools for risk assessment, causation analysis and safety meeting presentations.
Outline:
- lntroductions / Expectations
- You get the people you deserve
- Transparency and Tonality
- Safety as a value
- Translating values into performance management – “What’s the lssue?
- Safety and organizational culture
- Neurollnguistic basics
- The power of non-verbal communication
- ldentifying preferred communication channels
- Mirroring and Matching
- The 7 Strengths of going visual
- Talking safety
- Directing attention appropriately
- The 7 deadly Presuppositions of safety to avoid
- A “new” deflnition of safety
- Using tonality effectively
- Gesturing with intention
- Anchors
- Avoiding the attachment of negative associations to yourself or your program
- How to deliver “bad” news while maintaining relationships
- Dealing with inappropriate behaviours
- Safety Meetings
- Meeting Guidelines for effective meetings
- Going visual and talking safety
- lnspections
- JH&S committees
- Awards
- Investigations
- Forms
- Accident causation
- Visual tools
- Risk proflle
- Risk calculator
- ToR Analysis
- lncident critique
- Cost Analysis
- lnterviews
- Getting the right people present
- Motivation and temperament
- Reading others
- Meta patterns
- Cats and Dogs
- Personal Motivation – aligning your personal states for effective influence
- Application to your real world situation
Transfer of Knowledge:
Instructors will evaluate participants understanding of the materials presented based on:
- Group activities
- Hands on demonstration and practicum
- Practical exercises
- Workshops
Important PDC dates:
- May 18 — E-handout download instructions are e-mailed.
- June 1 — Contact the AIHA if you have not received your e-handout e-mail.
- June 1 — AIHce 2012 online communities for collaborative learning open.
- June 15-17 — AIHce 2012 PDCs are presented. Participants must bring a printed or electronic copy of their PDC handout.
- August 31 — AIHce 2012 online communities for collaborative learning close.
- August 27 – Educational transcripts updated and available for download
Instructors:
- Gary Phillips, BA, MEd, CRSP, CHRP, N W Training & Development
